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Office Coordinator

JOB DUTIES
  • Establish rapport with residents and prospective residents, field community comments, suggestions, and complaints, and forward to the appropriate manager
  • Prepare and distribute resident and community communications (i. e. rule reminders, violation notices, increase letters, delinquency notices, eviction paperwork, lease addendums and renewals)
  • Prepare bills and statements for approval
  • Perform administrative functions including answering phones, typing, copying, faxing, and filing
  • Complete and maintain community records, reports, and files
  • Collect and post resident security deposits, processing fees, rents, inspection or other fees; record in the proper accounts and issue receipts
  • Make collection calls for rental payments
  • Process move-ins and move-outs
  • Assist with the preparation of marketing materials and implementation of resident relation activities
  • Assist prospective residents by reviewing new and used home listings, showing homes, and assisting with applications
  • Forward all customer service requests to the Community Manager
  • Maintain petty cash fund, recording expenditures in proper accounts
  • REQUIREMENTS

    As an Office Coordinator, you must be pleasant, professional and well-spoken. You must also be highly organized and detail-oriented with the ability to manage multiple tasks simultaneously. It is also important you display excellent verbal and written communication and interpersonal abilities as well as the diplomatic skills to handle customer complaints effectively.

    • High school diploma or GED
    • Minimum 2 years secretarial/administrative experience
    • Strong customer service skills
    • Excellent telephone skills
    • Good problem solving skills
    • Professional appearance
    • Intermediate to advanced computer proficiency with the ability to use Microsoft Office Suite, email, the internet, and provide data entry in a timely and efficient manner
    • Previous experience using Yardi, a plus
    • Property management office experience, a plus


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